About Us

Introduction:

We are pleased to introduce ourselves as Professional Group and one of the most reputed travel and oldest existing companies in the region having our head office at Guwahati in the state of Assam in INDIA and sales offices in the cities of Delhi and Jorhat (Assam). We are in this industry Since 1994, having wide experience and knowledge in travel & tourism. Being one of the oldest Travel Company’s in the North East with our existence in this business for the last 30 years, we have been the most trusted, respected, transparent North Eastern company in this region. We are the pioneers in MICE (Meetings / Incentive Groups / Conferences / Exhibitions) and corporate travel management in the North East with the distinction of handling a group size of more than 400 people. We have managed Incentive groups for companies / brands as Samsung, LG Electronics, Sony, Godrej Appliances, Usha Fans, Orient Fans, Tata Sky to name a few and school groups of Royal Global, Don Bosco, BWD International School, Cotton Collage, St Mary’s, Jagannath Institute of Management, etc. We are one of the first in the region to have IATA Accreditation enabling us to have ticketing authority of most of the international and domestic airlines. We work closely with country tourism boards and representation companies and undertake joint promotions with them. We are active members of most of the national travel associations as IATO, ADTOI, IATO, NEITO, NETTA and are one of the oldest recognized agencies by Ministry of Tourism, Govt. of India. We hold the distinction of being the first Reserve Bank of India licenced Full-Fledged Money Changer (Foreign Exchange Dealer). We are the regions first PSA for Air Asia and Air Deccan (first low-cost Air Line) in this region.

One Structure: We have extensive experience and an unmatched track record in implementations, account management, strategic initiatives, intelligent programmed management, and technology integration. We have developed the most direct, client-centric structure in the industry.

One Focus: Customer satisfaction forms our core values. These values form the cornerstone of everything we do. This focus enables us to consistently deliver to our client’s superior performance and results.

Core Values:

 Proven Expertise : We constantly apply our extensive industry expertise and unmatched global resources to refine and improve our business to deliver best practices. Performance Driven : We maintain a relentless focus on attaining the objectives of our clients.

 Proactive Spirit : We constantly scan the horizon, anticipate challenges and translate them into actionable business opportunities to deliver better results.

Culturally Attuned : We offer unwavering local market focus by listening and fully understanding each client's unique combination of corporate cultures.

The Way Business Moves : FE embodies today's realities and is structured to perform in today's dynamic marketplace

     Some of Our Group’s Associations / Affiliations:

Ø       IATA (International Air Transport Association)

Ø      TAAI (Travel Agents Association of India)

Ø      IATO (Indian Association of Tour Operators)

Ø      ADTOI (Association of Domestic Tour Operators India)

Ø      OTOAI (Outbound Tours Operators of India)

Ø      NEITO (North East India Tour Operators Association)

Ø      NETTA (North East Travel Trade Association)

Ø      Recognised by Department of Tourism (DOT),

Ø      Government of India as Approved Tour Operator

Ø       Approved by Reserve Bank of India as Full-fledged Money Changer.

Our Organization and Team:

Management:

We are a professionally managed company with the owners having a deep insight on travel and undertaken extensive trainings at various forums, both in India and abroad. The owners have led travel association in the region as their founders and also trained resources in the industry. They have through their travel training initiative provided manpower to Expedia (Worlds largest travel booking online system and United Airlines (One of the biggest airlines in the world) for their BPO operations. The company has represented Carlson Wagonlit Travel, the second largest corporate travel company in the world, for their corporate travel support; and Uniglobe Travel, the largest travel franchise company in the world. On the social front, the owners managing the local centre of St Jude Childcare Centre at Guwahati, an NGO dedicated to provide free cancer treatment to the children of impoverished families.

The Team:

We have a highly skilled team for handling areas of operations, sales, finance and management. Our operations include ticketing (international, domestic flights and train) and are constantly trained and updated regarding the new products and services. All our staffs are well trained by experts and have access to high-speed internet & mobile phones to keep track of their clients. We have a team of back[1]office executives to manage billings and accounts at real time with support staff is prompt at sending you mails and updated travel information.

Inventory:

We are authorized agents for almost all the domestic airlines in India and hold stocks for all major India bound International Airlines. We have contracted rates for more than 6,25,000 hotels worldwide and almost 5,500 hotels in India. We have stocks for major currencies traded in India in the form of currency notes and Travel Cards. We have a direct supplier base in more than 85 countries. We have direct access to book rail services in Europe, USA, Australia etc. and have best offers for major cruise lines as Resort World Cruises, Royal Caribbean, Costa, Cordelia, Norwegian, Avalon Waterways, Celebrity Cruise, MSC Cruises, Costa Cruises, etc.

Our clients:

We are the pioneers for corporate travel and have worked with Government, semi-Government, Punlic sector undertakings, multinational companies, Hi Net worth individuals, local corporates and business houses. We have the expertise and experience of handling more than 285 high profile companies. Some of the renowned customers of ours are: Govt. Sector: Assam State Electricity Board, SIRD, PNRD, SIPRD, RBI, SBI Oil Sector: Indian Oil, Numaligarh Refinery, Oil India, Assam Bio Pharmaceuticals: Ranbaxy, Glaxo Smithline, Cadila, B Brawn, Cipla, Sun Pharma, Alkem Laboratories, Torrent Pharma, Alembic Pharmaceuticals Electronics: Sony, Samsung, LG, Godrej, BPL, Onida, Whirlpool, Haier Appliances.

Groups we have handled:

We have the distinction of handling groups upto 400 persons in the region. We are the pioneers for professionally managing corporate incentive tours and school excursions both in India and abroad.

Advantages of working with us:

• You will get services from the “Goliath’s of Travel Industry”.
• We are already into this service industry and have the skill and experience of handling high profile customers.
• We have great relations with the airlines and get great professional support from them.
• We work with our partners in more than 85 countries worldwide.
• Our domestic network spans through-out India with best networks.
• Our product team keeps analyzing the products and quality and contract with them.
• We keep ourselves trained and updated on the new travel products.
• We deliver the best advise & value for money to our customers.
• We believe in business ethics and will stand behind you in servicing you and your members, clients and representing you in your growth.
• Our skills and expertise will be your advantage in normal and times of crisis.
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• Services We Provided:
  
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• SL.NO.	S E R V I C E S	B  R  I  E  F
  1	Air Ticket	Ø Domestic (LCC – Low Cost Carrier, Full service)
  		Ø International (LCC – Low Cost Carrier, Full service)
  		Ø Inventory of most of the airlines worldwide
  2	Hotel Booking	Ø Instant Booking of more than 7, 00,000 hotels in India & worldwide.
  3	Forex	Ø First full-fledged Money Changer in North East.
  		Ø Foreign Remittances worldwide
  		Ø Currencies of more than 30+ countries.
  4	Visa	Ø Assistance for visa in more than 60 countries.
  		Ø Dedicated team for Visa.
  		Ø Biometric and e-visa support.
  5	Travel Insurance	Ø Best offers for individual and group visa
  6	Rail	Ø Canadian Rockies train
  		Ø Swiss Rail booking (Sector tickets and passes)
  		Ø Eu-Rail booking (Sector tickets and passes) - the best way to see Europe
  9	Cruises	Ø Best way to enjoy every destination
  		Ø Best deals for cruises world wide – sort World Cruises, Royal Caribbean, Costa, Cordelia, Norwegian, Avalon Waterways, Celebrity Cruise, MSC Cruises, Costa Cruises, etc.
  9	Transfer/Transportation	Ø Transfers on both SIC (Seat in Coach) & Private basis world wide
  10	Sightseeing	Ø Booking can be done both in SIC (Seat in Coach) and Private basis World Wide.
  11	Packages / tours	Ø To most over 85 countries across 6 continents e
  		Ø Individual/Family tours.
  		Ø Group Tours
  		Ø Student excursion & Educational tours.
  		Ø Honeymoon Packages
  		Ø Pilgrimage Tours
  		Ø LTC/LTA – both for government and private sector employees.
  		Ø Corporate / Incentive tour specialists
  12	MICE Management	Ø The only company of North East having the distinction of Handling single group of up to 400 persons
  		Ø One of the Pioneers for Meetings, Incentives, Conventions, and Exhibitions – 27 years’ experience.